The Consumer Care Service was founded to help the Phone Billed Services Industry deliver a great aftercare experience to consumers.
With a breadth of experience stretching back to the inception of the sector, consumer protection credentials and a history of award winning customer service, COCASE is trusted by the industry and consumers alike to act fairly and appropriately in accordance with the prevailing Codes of Practice.
With a highly trained team, a purpose designed proprietary technology platform and a focus on efficient and effective work flow management, consumer enquiries are handled and resolved swiftly and to exacting regulatory standards. COCASE raises the quality bar, supporting service providers to look after their customers and uphold appropriate standards of service and support.